Vodacom, not the brand I remember

More than SEVEN years a loyal customer to Vodacom, the past nine days have been a nightmare. It all started on 21 Nov 2018, I try to place an order online on the Vodacom website for a mobile wifi device to be added to my existing contract, all fields completed but it doesn't take to confirm the order. I call in, Vodacom says the system is offline, I need to redo the order on the phone, I inform him I just spent 30 mins trying to load the order I don't have another 30 mins to chat to him on the phone. I try again online the next day and receive an order number and an email stating I will be called in 24 hours (it's been 9 days still no call). I approach two Vodacom stores in the meantime that cannot assist me as they are a 'franchise'.

Now I'm so disappointed at the terrible service I call in today to ask why nothing has happened. The lady explains that I need to do the order on the phone. Hold up! So, Vodacom offers an online service that does not work. Now I'm fuming. She asks me security questions. This is hilarious, "please confirm your address", I said I haven't given any address to Vodacom, she says "if you've had a package delivered to an address, that's your address. WHAT? Anyway, it just gets worse, she wants me to give her the exact descriptionof the product (I went online to try find it) thenshe wants to do a credit check. HOLD UP! Seven years, never missed a payment with an unlimited/uncapped account, but she has to do a credit check to add a fixed package of R199 to my account. That was it for me. Cancelled the order. Let me give bussiness to a service provider that actually gives services. Very saddened by my experience with a brand I loved and trusted.