Vodacom NOT the best network in SA

Vodacom, how on earth can you tell me to be patient when I require my phone for work purposes and can't make calls or use data services? I spend over R2k per month and in fact, double that some months. I have been given the run-around from various call center agents regarding my problem from telling me about Fair Usage Policies (it's only the 7th of the month), I still have more than 10GB data for the month from my 20GB bundle, UNLIMITED voice and SMS. I have ONLY used about 45 mins for the month thus far and sent one SMS which was actually an iMessage which DOES NOT count as a SMS message. I have even been told that the turnaround time is 24-48 hours BUT I've had this problem since Monday which technically means it's been 72 hours. Stop grabbing at straws and fix your problems. Your new management software problems are none of my concern. I've spoken to Tshepo (shift supervisor), and call centre agents who sound half asleep. Atrocious service to say the least. Fix my line !!!!!!!!!!!!!!!!