Vodacom, not the best

Thanks to having been in lockdown, my cell phone account has run away from me. I paid in R9000 over 2 months and I still need to pay another R1700 odd to catch up. To help with this I have downgraded my account as if the 1st of next month. I still have 1386 minutes of talktime left from my red premium package. I have been told that part of the terms of agreement are that I will forfeit those minutes, minutes that I have paid for. Here are my terms of agreement, once my account is upto date, I will be migrating my package again to MTN, as well as my fibre account. Its been over 20yrs that I have been with Vodacom but that will come to end.