SS
Sammyfish S
1 reviews | Active since Nov 2013
23 Oct 2018, 09:37
Vodacom not technologically savvy
In the past months Vodacom was being technologically savvy whereby they notify their customers when their data is lower or finished e.g. < 30 MB.
Recently on all my contracts, Vodacom doesn't send any notifications to alert me that my data is getting lower & I should recharge. What happens now, when the data is finished, Vodacom use my airtime which is ridiculous.
Vodacom should go back where they were notifying me on all my contracts when data is lower or finish so that I can load more data. This will prevent usage of airtime on my contracts.
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Replies (2)
Vodacom's replyOfficial
23 Oct 2018, 11:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply23 Oct 2018, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
26 Oct 2018, 13:32Dear Sammyfish,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Vodacom's reply26 Oct 2018, 13:32
Official
Dear Sammyfish,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)