Vodacom not taking their clients seriously

<p>My phone was taken in for repairs at VodaWorld, Because the technician at Vodacom Mall of Africa had difficulties removing Macfee Protector Which was making the phone unuseable. They advised me to take it Vodaworld so the technicians there can repair the phone.</p> <p> </p> <p>The technicians at vodaworld could also not repair the phone and this morning on the 14/11/2016 i received an sms to go to vodaworld and get a new phone cause the insurance has approved for a new one. When i got to voda world i was then told that my phone was not yet with them so i cannot get a new phone, after i had taken time off from work in kempton park and drove to vodacom repair center at vodaworld i was told to wait and given a ref number:A37.</p> <p> Thirty after leaving the repair center i was told to come and get my old phone in order to get a new one, I MEAN HOW DOES THAT WORK??</p> <p>What a wasteful excersice do this guys even know how much money we use to travel up and down.</p> <p>THE MONEY I HAVE ALREADY USED WITH THIS UPS AND DOWNS COULD GOT ME A NEW PHONE.</p> <p> </p>