Vodacom not taking care of frailcare clients and family that are trying to assist - what if it was your grandmother

Complaint - Vodacom Cancelations - Ignition - Employee - Shift Manager Mason - all required documentation of a permanent disabled person cancelation request were sent to process. After the contract not being in use for 3 years. The actions were not done and still this month the payment were deducted from an 83 year old person in an institution. HOW ABOUT THAT !! The number hasnot been in user for 4 years and OTP's are sent to this number no longer in use?

Now i must go to a VODACOM SHOP and present all the documents again - wait there for an hour for the agent to phone the call center - and this is 1000 of km from where the person is in a Frailcare. How how how ?