RM
Rhuan M

1 reviews | Active since Mar 2012

15 Oct 2015, 16:29

Vodacom not supplying paid-for itemized bill

My account is registered to receive itemized bills from Vodacom on a monthly basis, and a fee of R17.10 is charged by Vodacom on a monthly basis for the above service. <br> <br> Vodacom however does not supply me with the itemized bill and the option to view the bill online is no longer available online. Following various unsuccessful attempts to obtain a itemized statement I proceeded to attend at the Centurion branch in order to obtain my desired bill, I was however bluntly told that they can't provide me with an itemized bill for the past 30 days for reasons which remain unknown to me.<br> <br> This is a quite ridiculous situation as it appears I'm simply giving Vodacom money in exchange for a service they don't deliver.

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Replies (1)
Vodacom
Vodacom's reply15 Oct 2015, 20:38
Official
Hello rhuanmol,

Thank you for the posting.

A consultant will be in touch with you soonest.

We apologise for any inconvenience caused.

Regards
MK
Consumer Website Team