SVWM
Sipho Vuyo Wesley Mbulawa
1 reviews | Active since Mar 2019
14 Mar 2019, 17:41
VODACOM - NOT STICKING TO YOUR UNDERTAKING
Dear Vodacom Management,
Today its my birthday and I do not want to allow anything to spoil my mood. Firstly, I am pleading that when you make an undertaking that your Consultant will contact a client this should happen.
Secondly, this is the almost the second week that this promise has been repeatedly made but not acted upon. Do you have service standards? If yes, what is the service standard turn-around time when complaints are logged?
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Vodacom's replyOfficial
14 Mar 2019, 18:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Mar 2019, 18:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team