1 reviews | Active since Jan 2016
Vodacom not sticking to their word!
Okay so, last year in May I upgraded my contract to Red VIP. I had recently purchased a brand new iPhone 6 Plus cash because my two year old broke my other phone, and i didn't realize i was so close to getting and upgrade.<br> <br> When i went to the store, the consultant said that I would be best suited with a Red VIP contract, because my average spend was well and above the amount i could be spending on Red VIP. Although, the selling factor of the contract was the fact that the consultant at the store i went to said that on the Red VIP I can get a new device every 12 months.<br> <br> So i decided to take the Red VIP contract, because I would get a new device every year. When i went back to the store (and i know it was early), I was told that there is no such thing and that ill only be able to get a new device in 2017 on that contract. Had i known this, i would not have taken the contract, and I wouldn't have taken the device I did take.<br> <br> As far as I'm concerned, this is false advertising.
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
