Vodacom not sticking to their commitment
It has now been days since I have escalated my issue! Consultant phoned me on Monday and advised that they will sort it out. Another consultant phoned me on Tuesday and said it will be sorted out. Wednesday another consultant phoned me and said it will be sorted out. It is now Friday and there are no notes on the system of my issue! I tried sorting it out again now, still holding on for the lady.... I want my phone with the following confirmation number: VODACOMONLIN- ********** ********** 30. How Vodacom can just cancel my upgrade without consulting with me, I don't understand!
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Vodacom's replyOfficial
15 Feb 2019, 14:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Feb 2019, 14:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
18 Feb 2019, 12:38I still did not receive any feedback from this!
's update18 Feb 2019, 12:38
Reviewer Update
I still did not receive any feedback from this!
's updateReviewer Update
06 Mar 2019, 09:31This was never sorted out!
's update06 Mar 2019, 09:31
Reviewer Update
This was never sorted out!