Hellopeter
Share Your Experience

1 reviews | Active since Dec 2016

10 Feb 2019, 13:03

Vodacom not sticking to their commitment

I did my upgrade online and received my order confirmation. Only to find out that RAM cancelled my order. Not sure how Vodacom can allow that and not even consult it with me! My order confirmation: VODACOMONLIN- ********** ********** 30

0
Replies (8)
Vodacom
Vodacom's reply10 Feb 2019, 16:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Best regards,

's update11 Feb 2019, 11:34
Reviewer Update
I have not been called back yet, so I took it upon myself yet again to "chat Online". So I have now been informed that the deal expired which I received confirmation of. I might have to wait 3 days to see IF Vodacom will extend this deal. REALLY?? Vodacom stuffed this up and a confirmation is A CONFIRMATION! Why must I now wait another 3 days to see IF Vodacom will sort this out?? This is not acceptable!
Vodacom
Vodacom's reply11 Feb 2019, 13:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. Priority has been requested. Should you wish to follow up, please contact ***4 [free from Vodacom numbers].
Regards
Consumer Website Team

Best regards,

's update13 Feb 2019, 13:58
Reviewer Update
Day 3 and nobody has actually assisted me...… Online Chatted to consultants on Sunday and Monday, they were gonna escalate and get back to me. Consultants phoned me Tuesday and this morning early, they were gonna escalate and get back to me..... Still NOTHING. THANK YOU Vodacom for your assistance. Your customers are obviously not important.. I have been escalating another problem for 3 MONTHS and still no assistance either!!! PATHETIC
's update14 Feb 2019, 11:14
Reviewer Update
Day 4 and still no FEEDBAC****!!
's update14 Feb 2019, 11:33
Reviewer Update
So tried to do the online chat yet again....Vodacom Online chat To chat with us, please enter your details below. All fields marked with * must be completed. What can we assist you with * Select Account enquiry Cancellations enquiry Data enquiry General enquiry Upgrades enquiry Late Payment Name * Contact number * Email address * Start Chat This service is available between: Mon to Friday 08:00 to 20:00 Sat 09:00 to 14:00 & Sun 09:00 to 14:00 (UTC +02:00) Harare, Pretoria Terms & Conditions This service is only available between: 08:00 & 22:00 (UTC+02:00) Harare, Pretoria Terms & Conditions Hi Melissa. Welcome to Vodacom's Online Chat. Vodacom: All of our consultants are currently busy, one of them will assist you shortly. Phumzile, a Chat_Deals consultant, has joined the conversation. Phumzile: Good day, how may I be of assistance? Melissa: I am still waiting to hear from Vodacom regarding my confirmed upgrade! Melissa: 4 consultants promised to phone me back sofar! Phumzile: Kindly provide me with your cellphone number in question. Melissa: This is my confirmation number and I want to know what is happening! VODACOMONLIN- ********** ********** 30. my cell: ********** 563 Phumzile: This has been escalated as soon as the deal open you will be called for assistance. Melissa: when will that be exactly?? Melissa: I was never informed of the cancellation and have now been waiting for 4 days with no answers! Melissa: Are you now gone?
's update18 Feb 2019, 12:38
Reviewer Update
I still did not receive feedback from this!
's update06 Mar 2019, 09:32
Reviewer Update
STILL NEVER SORTED OUT!