Vodacom not sticking to "next day delivery" promise: Part 2

So yesterday 06/09/17 I posted a complaint about Vodacom not sticking to their next day delivery promise. I received a response on Hello Peter and an email. I responsed to the email yesterday and then tried to follow up on it this morning. Both times I received a read receipt but no meaningful response. I then rep**** to the response I got on Hello Peter and have still not received any meaningful feedback that Vodacom is attending to the problem. I feel like every response I see is a response for the matter of responding but it seems nothing is being done. From here, I'm either going to receive meaningful feedback regarding where my device is and an honest answer of when I can expect it, or I'll simply cancel the whole deal and Vodacom will loose a customer of 4 years who will never utter a single good word about their service. The ball is in the court of whoever responds.