JP
Jules P

1 reviews | Active since Sept 2017

06 Sept 2017, 12:15

Vodacom not sticking to "next day delivery" promise

I decided to order my upgrade for my contract online due to the fact that I'll be saving money on the sim and connection fee as well as the upgrade fee. I confirmed the upgrade on Sunday 03/09 and I understand that because it was a Sunday I would not get a next day delivery, but I thought I'd at least get it on Tuesday. I called on Tuesday 05/09 and the Vodacom consultant assured me that the device will be delivered Wednesday morning 06/09. I shuffled my morning around to ensure that I would be at the address throughout the morning. I eventually decided to call Vodacom, who gave me the waybill number to track directly with RAM. When I called RAM, they told me that they had queried the address with Vodacom and Vodacom had not sent them the correct template and that my device will certainly not arrive today. I am disgusted with the poor service from Vodacom, and I am really upset that they are not keeping to their word regarding the "next day delivery" promise! Please can somebody sort this out, my waybill number is K ********** and my cell number is ********** 093.

0
Replies (3)
Vodacom
Vodacom's reply06 Sept 2017, 13:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

JP
Jules P's update07 Sept 2017, 10:05
Reviewer Update
Thank you for responding. I did receive an email yesterday (07/09/17) to which I responded. I got a read confirmation and this morning I tried to follow up on the status of my device delivery to which I got another read confirmation (I'm assuming the read confirmations are automated?). I haven't received any meaningful response to my email yet, and I'm quite desperate to get my new device as my current device is giving me issues. Please can someone follow up on my delivery?
Vodacom
Vodacom's reply08 Sept 2017, 17:04
Official

Good Day

Kindly note that your query has now been resolved.

Regards

Dc