HG
Herman G
1 reviews | Active since Aug 2010
10 Jun 2015, 16:06
Vodacom NOT sticking to arrangements.
On the 28th May at 8:20am I phoned and made arrangements with accounts to pay my account at the end of June. Arrangements were made & I asked for a reference number, but was told they can't supply me with it, but will make notes on the system.<br> <br> So today my one number was suspended, so I phoned in & spoke to Phillamon in accounts at 12:45 & made him aware of this. An hour later both my lines are suspended!!!?????? <br> <br> SERIOUSLY Vodacom!!??? I'm at my wits end with your organisation!!!! A multi BILLION RAND company & you can't stick to arrangements made???<br> <br> Sickening!!!
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Replies (1)Vodacom's replyOfficial
20 Jun 2015, 12:14Hello Cheesed OFF,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
As discussed, please note that feedback has been provided and the required assistance has now been completed.
Kind regards
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
As discussed, please note that feedback has been provided and the required assistance has now been completed.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply20 Jun 2015, 12:14
Official
Hello Cheesed OFF,
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
As discussed, please note that feedback has been provided and the required assistance has now been completed.
Kind regards
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.
As discussed, please note that feedback has been provided and the required assistance has now been completed.
Kind regards
Vodacom Consumer Website Team
