Vodacom not sorting out my data dispute and empty promises

<p>To who it may concern</p> <p>I'm so so unhappy and irritated with Vodacom!!! I called last week to find out what had happened to all my data They said that they would do an investigation and get back to me. They still haven't gotten back to me since the time I placed the call last week..... !!!! (They even say they have escalated it to there senior department to sort out the issue) I some how still have been billed for out of data bundle services even tho I have turned my cellular data off and have only been able to use wifi since the time I got the message to say I am about to run out of data.....I logged the call in on the 9th may and called them 3 more times and still nothing has been done to rectify the problem of my data disappearing. This is the 2 time this has happened to me. Since it happens to me the first time I am so careful with my data when not in wifi!!!!!</p> <p> </p> <p>they send me some generic message explaining how it doesn't disappear it gets used up faster!!!!!!!!!</p> <p> </p> <p>Listen I'm not stupid!!!!</p> <p>I understand all that they explained.</p> <p>don't use my data for you tube,FB,safari or anything else...except messanger and what's app. And health app. All other apps I turn off cellular data usage for those apps.</p> <p>My phone shows me how much cellular data is used for the apps I wish to be using cellular data. All other apps are turned off.!!!!!!</p> <p>I also have anavo count app to show me what cellular data is being used. After the last time I was advised.</p> <p>I tuned off all auto uptates and auto pic and vid downloads and wifi assist.</p> <p>Nothing has changed over the past months till now. When all my data DISAPPEARED</p> <p>Pls explain how over the last few months I actually accumulate data. You should go and look at my account. You will see the pattern!</p> <p>I'm almost always in wifi as I'm a stay at home dad.</p> <p>Pls fix my problem I return my data and fix my account charges. I had accumulated 617mb. And it was still the start of the month!!!!! And now I am also being charged out of data rates but I tuned off cellular data the moment I got the sms!!!!!! This must be adjusted accordingly.</p> <p>I am really unhappy with Vodacom. I have been with you guys for how long. And know you guys tell me I'm the one that made the mistake!!!!!</p> <p>I am very carful with my data usage cos I don't have money to waste to throw around!!!!!</p> <p>and pls pls stop giving empty promises of calling me back and saying they will sort it out. Just fix my problem!!!!!!!!!</p> <p>terrible services!!!!! Shame on you Vodacom </p> <p> </p> <p>Mitchell</p> <p> </p> <p>(Also just to let you know I have always made sure my wifi assist was turned off)<br />Mitchell</p>