1 reviews | Active since Apr 2017

08 May 2017, 12:26

Vodacom not sorted out the problems

<p>We have reported a case on contracts not stop. Then vodacom phoned and said they sorted it out and he only needs to pay R78. He phoned them today today to fond out what is the amount for this month. Once again vodacom did not disconnect the lines and his account is again R3000. Vodacom is not do their job and do not follow there promises and just not make sure that they sort out this account. They are in fault and dont want to accept it. The number in question or account is ********** 539. Now they are going to disconnect the line. According to me vodacom staff or people working on the call centre is useless. We pay there salary and we do not get a service. Can they get someone who knows what he is doing or a manager to contact this person. ********** 539. </p>

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Replies (2)
Vodacom
Vodacom's reply08 May 2017, 13:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 May 2017, 15:15
Official

Dear Customer

We have provided feedback via email.

The balance due in April was explained telephonically and via email.

Regards
Roderique Lategan

Best regards,