Vodacom not so good at all.

Still waiting for feedback regarding a price match I was offered on the iPhone x 64GB same as Telkom’s price. On the Flexi R220 plus free 2GB data for 24 mouths for R829.

I kept on email Vodacom and the CEO Shameel. And no one respond back to my emails.

It seems to me that no one cares about their customers at all. And we pay a lot of money a month for service we don’t get.

Attention to CEO Shameel and Vodacom.

Good day.

I would like to know if you are willing to help me? I’m a customer for a very long time with Vodacom. I have 2 contracts with Vodacom. But it seems Vodacom are getting very expensive, comparing to other service providers, like MTN, Telkom and Cell c.

I’m due for an upgrade next month on Tel: ********** 947 (July 2018). And I’m due for another upgrade in November 2018 on tel: ********** 535 this year.

I’m a big Apple fan. And I’m looking forward to upgrade to the IPhone X 64GB and on a Top Up package. But it seems this is not going to happen at Vodacom.

Vodacom ask R999/PM, on the Flexi R220. That is too expensive. So I did and compare Vodacom with other network service providers on the same iPhone X 64GB. MTN , Telkom and Cell C is way more cheaper than Vodacom a month. They also provide more benefits on there packages then you guys do at Vodacom.

Vodacom: iPhone X 64GB Flexi R220 R999/PMx24

Telkom: iPhone X 64GB FreeMe 1GB R829/PMx24

Telkom: iPhone X 64GB + Apple AirPods FreeMe 1GB R969/PMx24

MTN: iPhone X 64GB Top Up 2GB R879/PMx24

MTN: iPhone X 64GB My Choice Flexi R200 R679/PMx36

Cell c: iPhone X 64GB 210 MINUTES 210 SMSs/MMSs 1.5GBDATA 2GB/ day black DATA R929/PMx24

Cell c: iPhone X 64GB 240 MINUTES 240 SMSs/MMSs 3GBDATA 2GB/ day black DATA R999/PMx24

So it looks like I need to cancel my contract to get better benefits and to pay less for something I really want.

Or are you (Shameel) and Vodacom willing to help me as a loyal customer to stay at Vodacom, and not to cancel my 2 contract? And are you willing to provide me with a great deal and great benefits on the iPhone X 64GB?

Please I really would like some feedback regarding this.

Best Regards, Juan Coertze.