Vodacom not so big on client service

Ok so where to start...wow I guess would be the correct starting point.

So wow I am in week 4 of waiting on someone from vodacom to call me back on get this part to take out a contract that they made a mistake to issue or do correct I am not sure what to believe anymore so that was round one and then they gave me another package option because that special has passed and they could not help me with that specific package so I agree because I just want this to get sorted and ja also in week 2 of the second process and I kid you not no one calls me back I am the one that calls every 2 days just to hear they are still waiting on the accounts department...

So guys if you don't mind calling and calling and calling and waiting to hope for the best then go for it otherwise the sad truth is that I feel Vodacom does not care about their clients anymore I won't recommend them.

Thanks