Vodacom not responding/refunding extra payment!!!

I overpaid Vodacom ion error on the 24 February 2020 just before 8pm. I paid R6800.00 instead of R680.00 via my Capitec App.

I immediately called Vodacom and logged the query, I further sent proof of payment to them via *** and *** as advised by their consultant who gave a reference number : 1- ***.

My request for a refund was very detailed as I had no money left and needed refund ASAP to get the basic needs for me and the kids. I didnt get a responde till the 27th of February 2020, I called Vodacom again, on this day I was sent from pillar to post, eventually I was asked to send my proof of payment again on *** and I was asked to verify my banking details on the phone, I did all of that. My money was reflecting on their side on this day.

Since then I have not heard from Vodacom, I called them again today at 1pm, spoke to Mbali (Customer Care) and she said that my refund is still under review and I must wait 7-14 days.

This is unacceptable and i'm really struggling for cash now, and I feel that Vodacom is not helping me yet I have been their client for more than 10 years now, I'm so drained, I need help in getting my money back from Vodacom ASAP to buy food anad pay for Eletricity.

Regards TM Dlamini - *** (Vodacom ***)