VODACOM NOT RESPONDING TO ME ABOUT THE CASE LOGGED

on the 07/12/2015 the lady by the name of Kulsoem called me after I logged a complaint for ********** that was done on my account on the 1st or 2nd of December 2015, she asked me to send affidavit and copy of my ID to eccclo@vodacom [URL Removed] which I did send her, and after 3 days I called Vodacom what to find out whether did they receive the document and they been sending me from one to another, the service that their giving me is very bad , I want to know how far are they with the ********** case I logged and I feel like vodacom system is not save as some other person upgraded in my account, which person ID did that person used as I have my ID always in my bag, I want vodacom to call me and tell me how far are they with my account and after they are done with the case I also want them to cancel my contract, after this I don't feel safe to do business with them , and feel that our information and account are not safe with them as they fail. Please I want to know how far is the ********** case and after the are done I want them to cancel that contract. I WILL NEVER ADVICE MY FAMILY OR FRIENDS TO DO BUSINESS WITH THEM , AFTER THIS I AM REALLY DISAPPOINTED WITH THEM.