MM
Mohamed M
1 reviews | Active since Sept 2014
30 Nov 2022, 13:46
Vodacom not responding to call back requests
Good day,
Just called as my request for a call back is never answered (7 requestsno one responded to), suddenly I am being told "we do not work after 16:00." Why give the customer the option to chose a convenient time to be contacted on your site?
Putting this on Hello Peter, maybe a response will be given via that platform?!
Regards.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
30 Nov 2022, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Nov 2022, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Mohamed M's updateReviewer Update
01 Dec 2022, 05:55***
Another failed attempt
Another failed attempt
MM
Mohamed M's update01 Dec 2022, 05:55
Reviewer Update
***
Another failed attempt
Another failed attempt
MM
Mohamed M's updateReviewer Update
02 Dec 2022, 14:46Adding one star for the partial resolution. Will add one more when I am on-line via your Fibre connection. And finally another if the service is adequate.
MM
Mohamed M's update02 Dec 2022, 14:46
Reviewer Update
Adding one star for the partial resolution. Will add one more when I am on-line via your Fibre connection. And finally another if the service is adequate.