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WB
Werner B

1 reviews | Active since Aug 2015

25 Jul 2019, 15:56

Vodacom not responding since 9 July on data incentives

I phoned Vidacom call centre 4 times to correctly assign 2 gb monthly incentive promised to me. Last call was 9 July. I was promised fedback within 24, it never came... Ref number ***. In meantime i had to top-up my data.

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Replies (3)
Vodacom
Vodacom's reply25 Jul 2019, 16:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
WB
Werner B's update01 Aug 2019, 10:34
Reviewer Update
To date, no one from Vodacom contacted me? As Vodacom are not delivering what their promised on my contract, I would please like to cancel my contract.
Vodacom
Vodacom's reply02 Aug 2019, 17:18
Official
Dear Customer We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. 

As per our discussion, you have confirmed that the issue is resolved.

Regards, 
Vodacom Consumer Website Team.