Vodacom not responding on new contract.

I ordered a Samsung galaxy S20 plus, I appled online and the application was approved, I even got a message that ram couriers is on their way...I never got the phone, never heard anything from then, today is 10 days and still nothing. My Id is ***. I re app**** yesterday and now all of a sudden they want paperwork. I dont want to bad mouth any company as I do believe slip ups happen. I just wish someone can sort this out, as its impossible to get trough to them.