RM
Rupert M
1 reviews | Active since Apr 2022
06 Apr 2022, 08:41
Vodacom not resolving poor connectivity problems.
Dear Vodacom It has now been a week since I logged the first call to report no signal in my area, which started approx 1.5 weeks ago. On every occasion I've requested you to make use of email to make contact with me. Despite this you keep phoning me, but can't get through, you then close the calls/not progressing with the resolution as you cannot get hold of me. Really? I trust you see the irony in this. The reason for the call is "No signal in my area", why are you so persistent in NOT communicating with me via email in order for my problem to be addressed?
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
06 Apr 2022, 11:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Apr 2022, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
RM
Rupert M's updateReviewer Update
06 Apr 2022, 13:23Dear Vodacom, you have just now closed my recent ticket (A2-T7FY-W6L115) again.
No email.
Connectivity not yet restored.
What must I do for you to communicate with me (via mail) and to resolve my problem?
No email.
Connectivity not yet restored.
What must I do for you to communicate with me (via mail) and to resolve my problem?
RM
Rupert M's update06 Apr 2022, 13:23
Reviewer Update
Dear Vodacom, you have just now closed my recent ticket (A2-T7FY-W6L115) again.
No email.
Connectivity not yet restored.
What must I do for you to communicate with me (via mail) and to resolve my problem?
No email.
Connectivity not yet restored.
What must I do for you to communicate with me (via mail) and to resolve my problem?
Vodacom's replyOfficial
06 Apr 2022, 13:56Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the Network Team have responded via email, as requested.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply06 Apr 2022, 13:56
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the Network Team have responded via email, as requested.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
RM
Rupert M's updateReviewer Update
06 Apr 2022, 14:12I have not received the email. So just to ensure you have the correct email address:
***
This is the same email address I have supp**** on 3 - 4 occasions to Vodacom.
***
This is the same email address I have supp**** on 3 - 4 occasions to Vodacom.
RM
Rupert M's update06 Apr 2022, 14:12
Reviewer Update
I have not received the email. So just to ensure you have the correct email address:
***
This is the same email address I have supp**** on 3 - 4 occasions to Vodacom.
***
This is the same email address I have supp**** on 3 - 4 occasions to Vodacom.
RM
Rupert M's updateReviewer Update
08 Apr 2022, 08:15Vodacom, really sad I need to communicate with you via Hellopeter. Although I see you are trying to reach me via phone, you need to keep in mind that I have very little / no signal anymore, which is the problem to be resolved.
Please communicate with me via email.
To date I have not received a single email from Vodacom, despite several and repeated requests to communicate with me via email.
Please find below once again my email address, I will also provide you with an alternative email address, in case you battle with the first.
***
***
Please communicate with me via email.
To date I have not received a single email from Vodacom, despite several and repeated requests to communicate with me via email.
Please find below once again my email address, I will also provide you with an alternative email address, in case you battle with the first.
***
***
RM
Rupert M's update08 Apr 2022, 08:15
Reviewer Update
Vodacom, really sad I need to communicate with you via Hellopeter. Although I see you are trying to reach me via phone, you need to keep in mind that I have very little / no signal anymore, which is the problem to be resolved.
Please communicate with me via email.
To date I have not received a single email from Vodacom, despite several and repeated requests to communicate with me via email.
Please find below once again my email address, I will also provide you with an alternative email address, in case you battle with the first.
***
***
Please communicate with me via email.
To date I have not received a single email from Vodacom, despite several and repeated requests to communicate with me via email.
Please find below once again my email address, I will also provide you with an alternative email address, in case you battle with the first.
***
***