aR
anret R
1 reviews | Active since Jan 2015
28 Aug 2024, 16:18
Vodacom not resolving network issues
After logging the issue on hello peter, Vodacom phoned and assisted by opening a service ticket on the network. Reception was worse today, but I got a message that the service ticket was closed. I want to cancel my data contract without penalties.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Aug 2024, 08:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Aug 2024, 08:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Aug 2024, 11:14Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
RegardsVodacom Consumer Website Team
RegardsVodacom Consumer Website Team
Best regards,
Vodacom's reply29 Aug 2024, 11:14
Official
Good day We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with our Hellopeter Team. Kindly allow our team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience.
RegardsVodacom Consumer Website Team
RegardsVodacom Consumer Website Team
Best regards,
aR
anret R's updateReviewer Update
10 Sept 2024, 14:33Good day,
I still have not had any feedback. Can you please give me a report so I can cancel my contract if you cannot fix the issues.
Thanks
Anret
I still have not had any feedback. Can you please give me a report so I can cancel my contract if you cannot fix the issues.
Thanks
Anret
aR
anret R's update10 Sept 2024, 14:33
Reviewer Update
Good day,
I still have not had any feedback. Can you please give me a report so I can cancel my contract if you cannot fix the issues.
Thanks
Anret
I still have not had any feedback. Can you please give me a report so I can cancel my contract if you cannot fix the issues.
Thanks
Anret