Vodacom not resolving my dead fibre line problem

My vodacom uncapped fibre line (20Mbps down) has been slow for weeks but this weekend it crawled at 0.01Mbps. Screen shots sent to the call center. Nothing's being done. On Saturday afternoon the call center said that there is only 1 standby technician on shift. I don't understand this - Shameel Joosub can bag a 50bar salary but can't get more than one technician working on a critical outage. The call center shut down and went home last night during this massive problem. Is that Joobsub's contingency plan? Today my line speed is still slow and absolutely nothing from Vodacom. I've spent money to purchase Vodacom phone data to continue working at home last night. I want that money back, Vodacom. You need to phone me and tell me how you going to resolve both my problems that you have caused.