MW
Melissa W

1 reviews | Active since Apr 2025

01 Apr 2025, 16:55

Vodacom not reliable

I wanted to cancel my vodacom contract last year December but wen I did this they told me they will reduce my monthly payment and said nothing would change I ran out out data on my wifi Thursday evening,wen I called vodacom they told me I ran out of data,keeping in mind that I was always on uncapped.Vodacom advised that they no longer have uncapped,again nobody informed me I emailed the support group only for them to tell me that I must call from a vodacom number,don't know how this is relevant.If I knew that this was going to happen,I would've cancelled as I initially planned to do.Vodavom is not helping at all.Can someone pls help and let me know what I should do?

0
Replies (2)
Vodacom
Vodacom's reply02 Apr 2025, 07:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply08 Apr 2025, 06:34
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion on 2025-04-07 at 09:50:01 you have confirmed that you were contacted on Friday last week and that you were going to receive a new router and a new contract.
You await confirmation of this. Kindly note we have requested that you be contacted with confirmation of the new contract.

Regards

Vodacom Consumer Website Team



Best regards,