Vodacom Not Refunding Me

<p>I went through some trouble with a phone I had ordered online from Vodacom, which I never got to use as it didn't work. After much hassle, and having to change my phone number as a result, Vodacom did not refund me the amount of money that they owed me from debiting my account. Now that I am trying to rectify this, it seems that A; No one knows what I am talking about and B: I was overcharged for something that I have no clue about. </p> <p>I am in the dark here and I am getting no joy trying to resolve this with Vodacom as once a line is dropped, one has to start from scratch yet again. </p> <p>It's nothing short of frustrating. </p>