Vodacom not refunding deducted payments

<p>In December last year (2015) I cancelled my cell phone contract with Vodacom. Gave a month’s notice as per agreement. Vodacom however deducted full contract payment from my account for February and March.</p> <p>I tried multiple times to get Vodacom to refund me the money. They agree that the account show a credit and that the credit amount should be paid to me, but this just does not happen.</p> <p>I again logged a formal complaint ref. number: 1- ********** 2536 on the 19th of July, see below response send to me on the 24th of July.</p> <p> </p> <p>Dear Riaan</p> <p> </p> <p>Thank you for your email.</p> <p> </p> <p>I have logged a service request with regards to your query as there is a credit on your account.</p> <p> </p> <p>Your reference number is 1- ********** 2536.</p> <p> Regards,</p> <p>Cashandra Grosch</p> <p> Customer Care</p> <p>eService Team</p> <p> </p> <p>Today is the 15th of August 2016, had no further response from Vodacom, still waiting to be refunded.</p> <p>Maybe posting this review will help. I am hopeful.</p> <p> </p> <p> </p>