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tT
thando T

1 reviews | Active since Jul 2016

29 Nov 2019, 12:21

VODACOM NOT REFUNDING CONFIRMED ***** OR CANCELLING ********** ACCOUNT!

I have had my personal bank account debited **********ly for 7 months in a row (loosing thousands of rands). I logged a ***** dispute in August and got confirmation from Vodacom that it was indeed *****, but every month I am still being debited and when I request (every month) cancellations of the ********** accounts customer care tells me that 1. The ***** division has "forgotten to process the refunds" and 2. The previous customer call center agent I spoke to did not process my cancellation. I am loosing money each month and I cannot even pay my university fees and am going to miss my graduation because Vodacom is so quick each month to debit my account. I have been with Vodacom for more than 10 years and this is how my loyalty is repaid :(

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Replies (2)
Vodacom
Vodacom's reply29 Nov 2019, 14:07
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team
tT
thando T's update29 Nov 2019, 14:19
Reviewer Update
I have called customer care 3 times over the course of today. I spoke to Varasha, Denise and someone else and each time they kept on dropping the call on me once I told them what my issue is and mt details were confirmed.