LS
Louis S
1 reviews | Active since Sept 2021
28 Jan 2025, 12:03
Vodacom (NOT) Refund
Paid to much on my account. Trying to get a refund back from them. 3 Weeks now and every mail I get back from them tells me wait 7-14 working days. 2 weeks ago got a mail 7-14 days. Got a mail again today on the 27th. 7-14 days. Only way to communicate with refund dep is with email. My contract is running for 20 years with Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Jan 2025, 12:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jan 2025, 12:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LS
Louis S's updateReviewer Update
28 Jan 2025, 12:28Ja right.
LS
Louis S's update28 Jan 2025, 12:28
Reviewer Update
Ja right.
Vodacom's replyOfficial
04 Feb 2025, 09:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email that the refund was paid. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2025, 09:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have responded via email that the refund was paid. Regards Consumer Website Team
Best regards,