RK
Ruan K
1 reviews | Active since Jul 2022
22 Jul 2022, 13:50
Vodacom NOT RECOMMENDED
Do not try the Vodacom fibre option. Service seems great, but it is masked with incompetence. Signed up for fibre, next day Vumatel installs the fibre cable. Two weeks later and Vodacom still cannot deliver my router (needed to use the fibre). Their policy is 9 days after application for fibre everything should be up and running. We are at day 14. They make use of RAM couriers (even worse than Vodacom) - gets my address wrong twice, sends the router all the way back to Pretoria. You can't pick up the router in store, nor pick it up at RAM in person with verification. No, they MUST deliver it. Failing with every attempt. By far the worst experience.
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Replies (1)Vodacom's replyOfficial
22 Jul 2022, 13:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Jul 2022, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
