VODACOM NOT PROVIDING THE SERVICE I AM PAYING FOR.

Vodacom's networks are not working since about a month. Since last Friday, there being "No Service" is every couple of hours. I run my business off this phone and can't cope with this. I have probably spent about 10-15 hours calling the call centre. That kind of system is just there to make is look like somebody is doing something but nobody is accountable and nothing needs to happen as long as I pay my R1200 plus per month. I have now asked if I could terminate my contract a month early as it ends on the 21st of October 2019. That is apparently not possible, I must just pay and I was threatened with having my credit record destroyed if I tried and there are all sorts of "processes" required. The simple concept in contractual law that both parties bear rights and obligations has probably not been instilled in staff that work for this company. Trying to cancel my contract was difficult in and of itself. I even had a strange woman call me today telling me what a good customer I was so that I have been specially picked to get some or other deal even though my profile should indicate that I have cancelled my contract. Some kind of dishonest retention strategy. I have spoken to a manager who promised the networks department would phone me on Friday, then again today, but they did not. I then went and wasted more of my time today to go to the Blue Route Vodacom store. There I was told my phone or my sim was most likely to blame for the No Service message or calls that keep getting cut while I am speaking to my own customers which is embarrassing and frustrating. The technician re-set my phone. This evening there was No Service again. You would think that if a customer has called in about 15 times over a month that somebody technical would bother to call. Vodacom has removed the possibility of email contact so at least I can keep a trace of my own attempts to resolve this. I wonder if they bother to read this site. If anybody from Vodacom is reading, please call me and arrange to close my contract early so I can get on with my life and get a new service provider. If you do not, I will cancel the debit order at my bank. If the Vodacom threats materialize, I will lay a formal complaint with Icasa.