Vodacom not providing settlement letter.

I have been asking for Vodacom to send me a settlement letter on my paid up account. I just keep getting the run around from them. This is the worst service that I have received in my life.

For a communications company, their communication is non existent. This delay is causing my financial damage. I am of the mind to sue. Each time they have a new excuse even after I have been to multiple Vodacom stores, Send and made countless emails and phone calls.

All I want is a confirmation of settlement letter for an account that I have paid up.