Vodacom not provided what was quoted on contracts (online renewal)

Item: Vodacom
Rating: 1
Author: Karel R

I recently assisted my mother to upgrade her account online. This adverted and quoted information noted that the contract (Smart 2GB), will have 150minutes talk time and 2GB monthly, with 20GB once-off at sign up.

The online selection was correct, the quote was correct, but when they activated it they only allowed for 50minutes talk time and no once-off data bundle. I have now had multiple promises from Vodacom that someone will contact us to correct this. Every time the deadline expires and no contact from Vodacom to correct this.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Jan 2020, 07:08

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Jan 2020, 07:08

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Karel R's updateReviewer Update

02 Jan 2020, 09:03

To note, Vodacom NEVER contacted me.
I did manage to get hold of a consultant on my own via other channels and the consultant was extremely helpful.

This was all due to pathetic communication from Vodacom and the error has been corrected.

Karel R's update02 Jan 2020, 09:03

Reviewer Update