1 reviews | Active since Dec 2009
Vodacom NOT POPI ACT Compliant
Good day Vodacom, Once again, You guys are so pathetic, its actually easier just moving away from you than struggle any further. Your third party services is still active on my account( Still receiving messages i app**** for third party services but it was blocked). Although your call center told me its fixed and escalated to technical, WHY THE **** AM I STILL GETTING SMS'S about subscriptions that i did not apply for, neither authorized vodacom to give them access to. This is against the POPI Act. You have 24hours to resolve this issue, otherwise as per POPI act you will be fined. i am tired of your stories, Pathetic Employees, oh yes, call your own number Head office, the lady does not even know what the POPI act is. For **** sakes. get your house in order. My attorney is on standby. You will be taken care of. Don't come with your stories about Vodacom cannot be held responsible for apps or programs, websites that we clicked on, Check your records, i was on the phone with your Tech support and call center, and while we are talking it happened again, So how did i click on something. Get your Legal team ready. I am tired of your bull**** stories. VODACOM is not POPI Compliant. I did not authorize or sign anything since the new act giving you permission to give my details to anyone or company, nor did i Give you permission to let other companies (Third Party Services) add Subscriptions to my account. Please hire staff that know what they are talking about, it took me 5 phone calls just to speak to someone that knows something. Pathetic. And yes, I would like now proof of where i agreed to third party services, and yes i would like you to show me where i gave permission to this third party company to add subscriptions to my account. That company must have proof i clicked on something, date and time. If i don't receive any proof, this will be handed over to my legal team. This will be forwarded to escalate the matter. Useless company.
Dear Ruan,
This message serves to confirm receipt by WASPA of your complaint with
regards to subscription service on your Vodacom account.
As you may have noticed all the messages are sent from ***.
This number belongs to Vodacom - The Mobile Network.
Vodacom MNO is not a member of WASPA, which means that your
complaint does not fall within WASPA's jurisdiction.
Please contact Vodacom directly to query these services.
If you have any questions regarding the Code of Conduct or the
complaints procedure, please address your queries to
<***>.
Yours sincerely,
On 2021/08/03 14:41, WASPA Website wrote:
Dear Ruan,
This message serves to confirm receipt by WASPA of your complaint with
regards to subscription service on your Vodacom account.
As you may have noticed all the messages are sent from ***.
This number belongs to Vodacom - The Mobile Network.
Vodacom MNO is not a member of WASPA, which means that your
complaint does not fall within WASPA's jurisdiction.
Please contact Vodacom directly to query these services.
If you have any questions regarding the Code of Conduct or the
complaints procedure, please address your queries to
<***>.
Yours sincerely,
On 2021/08/03 14:41, WASPA Website wrote:
