1 reviews | Active since Apr 2022
Vodacom not playing the game
On the 13th of November I enquire on my current data package from Vodacom. Brandon told me that I pay way tooo much and because they are busy with black Friday deals, he could offer me a much better package, which I accepted. Unfortunately, on the 1st of December I noted that I did not get the promised deal, or for that matter not even close to it. I have phoned Vodacom on *** on the following dates: 04 Dec - speaking to Patience and Nonkosi 05 Dec - told it usually 72 hours to resolve 07 Dec - speaking to Mbula 19 Dec - speaking to Bianca
All of these said that somebody from Vodacom will come back to me, but that never happened.
My question to Vodacom is why you **** to me about the contract and then several times again about getting back to me?
Why Vodacom?
Vodacom never tried to contact me as they suggest.
I phoned them again regarding my problem, and according to Ashla there is no proof that the query has been escalated! I was promised again that someone will get in touch with me, and guess what? Still nothing.
For the first time after umpteenth calls, I have a ref number. ***
Vodacom never tried to contact me as they suggest.
I phoned them again regarding my problem, and according to Ashla there is no proof that the query has been escalated! I was promised again that someone will get in touch with me, and guess what? Still nothing.
For the first time after umpteenth calls, I have a ref number. ***