AN
Ali N

1 reviews | Active since Feb 2014

22 Oct 2019, 22:49

Vodacom not playin part

Good day, I’m a residing from 2003 in Philip Nel Park in PTA West next to TUT. The whole area fro TUT to the West above the Danville tunnel has got no Vodacom signal.i hv been complaining and hv emails iPod my conversations with Vodacom about this issue .: From 2003 they hv been pushing the goal post every 2 yrs until today. We cannot use our cell phones without being cut off and we sometimes hv to call someone while you a km away bcos when you reach your destination around my area you won’t be able to call. We are professionals sometimes working from home but we cannot connect our computers and this affect our performance. I personally travelled a km away just to do my work in my car next to a Vodacom tower. Just recently we were promised that a base station will be built in June 2019 but they just called to say we should wait another 2yrs. You go to a township and look up the sky there’s plenty of cell towers but we, 5 km from the City Centre PTA we struggling

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Replies (1)
Vodacom
Vodacom's reply23 Oct 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team