MH
Mia H
1 reviews | Active since Aug 2021
29 Jul 2024, 12:39
VODACOM - NOT MY 1ST POOR SERVICE EXPERIENCE!
It seem to be the habit of Vodacom to not comeback on any enquiry. I have requested 2 numbers to be closed. I have mailed the cancellation and POP. Since 23 May the accounts have not yet been closed, with me having to keep paying. If you call they advise to follow back withing 24 hours ...... but their clocks seem to be not working such as their client service. Seriously considering closing all my numbers which i'v had to 25 years.
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Replies (2)
Vodacom's replyOfficial
29 Jul 2024, 13:12Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jul 2024, 13:12
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MH
Mia H's updateReviewer Update
30 Jul 2024, 13:15DAY 1 - NO FEEDBACK OR CONTACT AS YET. WHEN WOULD AN CONSULTANT BE CONTACT ME? WHEN THEY WANT ME TO UPGRADE? OR TAKE OUT ANOTHER LINE?
MH
Mia H's update30 Jul 2024, 13:15
Reviewer Update
DAY 1 - NO FEEDBACK OR CONTACT AS YET. WHEN WOULD AN CONSULTANT BE CONTACT ME? WHEN THEY WANT ME TO UPGRADE? OR TAKE OUT ANOTHER LINE?