Vodacom not looking after loyal client

Vodacom I am very disappointed.

After years and years of being a loyal client, this is a new low that you have put me through.

Do NOT listen to their advice because their system is written in such a way to help their pockets and not you as their client.

I followed their advice to open a smaller contract because my usage average was less. After stating my concern about what if the need increases, they reassured me I can upgrade to a larger contract at any time with no additional cost.

However that is not the case. They refuse to migrate me to a larger contract even after escalating it for me multiple times. They never get back to me. When I continue phoning because I am unhappy with the amount of times I need to load airtime they just offer additional packages to add to my contract. They also said you have to remain on the contract 3 months before you can migrate and then you have to pay a fine for migration even though you want a bigger contract. O yes then the month you upgraded doesn't count even if it started on the first, so 3 months is now 4 months. They also don't do it automatically, you have to phone in again after the period has passed. Then you also do not qualify for the original discounts aka the phone you traded in to get your monthly cost down, does not count anymore. Meaning you will pay a higher amount than what you would have when you originally upgraded.

#Vodacom #badservices