Vodacom ******* not loading my airtime for the second time!!!!

Once again I have loaded airtime on my Capitec banking App snd the money is gone yet Vodacom has not loaded my airtime. This is the second time this happening... I can never get any help on their customer care line because all you get is some stupid robot called tolby that can't even help me or resolve my query. Last time I wrote a review on hellopeter vodacom was very quick to contact me yet on their customer care line they are soooo busy and can't take your call. I have had it with vodacom. Vodacom and Cell c are literally the worst network providers in SA!!! I DEMAND MY AIRTIME!!!! it is absolutely ridiculous that I have to write a **** review on hellopeter in order to get a damn call back!!!!