Vodacom not living up to their promises.

As normal, and breaking promises, Vodacom Fibre did not call us as promised last week. Not over the weekend and not today. In May we did not have Internet for two weeks (with a R400 credit for no service - Internet, not their lack of service). Then it was working for almost a week, and now again sitting without Internet for almost a week. No promised phone call. I did a quick test with the ONT dial up with a Windows dail up error 651. Quick search and three commands to pin point that the remote WAN is not responding. The support lady that assisted was the first person in this last Internet failure that actually went on a fault finding mission to determine that cause, which she reported she could not access the ONT. The first service call we made ignored this process completely. In fact, she declined helping us because we use our own router. How rediculous! Especially if the router was in use for more than a year and a half, it is a Vodacom approved router, and Vodacom assisted in the original setup of it, just a PPPoE connection with a username and password. This is unacceptable!