HP
Hennie P
1 reviews | Active since Nov 2011
14 Apr 2021, 11:37
Vodacom not living up to their promises
I decided to move over from a JHB based service provider to Vodacom fibre. The sales person (Grant) was really dear and good and he gave me his word that he would assist me in this transition. After his deal went through his phone went dead. It is a month and a half later and my internet is still connected with the previous internet provider. They send me a rooter in the post, they are still not configured to connect and today is two weeks past their connection date. They take forever to replay.
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Vodacom's replyOfficial
14 Apr 2021, 13:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply14 Apr 2021, 13:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
HP
Hennie P's updateReviewer Update
17 Apr 2021, 12:28The problem with this situation is that the sales team (Grant somebody) made promises that are not sent forward. Grant guaranteed me that he would be my contact person through the entire transitional proses. Grant promised me that this will be a pain free exercise. After the sale went through (12 March 2021) Grant never answered his phone again. There is a major communication error between your departments. Stories like -: The previous service provider did not release the line and Frog-foot allocated their device to the incorrect address. Then they wanted pictures of the device, then they could not open the pictures and all this while I am been thrown from the one point to the other. And then....Ok it will take another three days.
Thank You very much Kimberly Myburgh you are a star 1000 you came to the rescue. You really went out of your way to solve this situation in one day, my internet were switched on yesterday afternoon.
Thank You very much Kimberly Myburgh you are a star 1000 you came to the rescue. You really went out of your way to solve this situation in one day, my internet were switched on yesterday afternoon.
HP
Hennie P's update17 Apr 2021, 12:28
Reviewer Update
The problem with this situation is that the sales team (Grant somebody) made promises that are not sent forward. Grant guaranteed me that he would be my contact person through the entire transitional proses. Grant promised me that this will be a pain free exercise. After the sale went through (12 March 2021) Grant never answered his phone again. There is a major communication error between your departments. Stories like -: The previous service provider did not release the line and Frog-foot allocated their device to the incorrect address. Then they wanted pictures of the device, then they could not open the pictures and all this while I am been thrown from the one point to the other. And then....Ok it will take another three days.
Thank You very much Kimberly Myburgh you are a star 1000 you came to the rescue. You really went out of your way to solve this situation in one day, my internet were switched on yesterday afternoon.
Thank You very much Kimberly Myburgh you are a star 1000 you came to the rescue. You really went out of your way to solve this situation in one day, my internet were switched on yesterday afternoon.