Vodacom not listening and sticking to their rules.

Good morning Vodacom<br> <br> The following complaint is directed due to Vodacom not listening to their loyal customers on possible system issues and pushing expenses to their customers to investigate possible issues.<br> <br> I queries the non-transfer of remaining talk time minutes from one month to another with Vodacom earlier in the year. During that inquiry I was advised that I did indeed use up all my minutes and that there was no minutes to transfer. I accepted the answer and let that be.<br> <br> On the 30th of September (yesterday) I started my day with around 100 minutes still left for the month which would carry over to October if not used. I did make some calls but did not check the remaining balance at the end of the night on the 30th of September. There must have however been at least 50 minutes left over which should have transferred over to October 2015.<br> <br> When I checked the Vodacom app this morning, my minutes balance was 400m,0s which means according to Vodacom I used up all my minutes and I was alloced the new balance of 400 minutes. My monthly bill also did not go up a single sent from the 30th of September to 1 October which mean I used my minutes to the second, not carrying ov