HB
Hendrik B

1 reviews | Active since Aug 2010

10 Mar 2024, 12:42

Vodacom not keeping up their side of contract.

I did upgrade my Vodacom fiber speed to 80/20 in August 2023, after I did get a good deal from a other ISP also on Frog, So Vodacom said They would give it to me also at R750.00 per month. But every month I have to phone them as they are changing me a very higher amount of R750.00. Last month Warren Heneke from finance said it will be now fixed, but no it is not, again R401.00 extra this month. What must I still do do get this fixed, I want to cancel my contract.

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2024, 15:58
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team