HB
Hendrik B
1 reviews | Active since Aug 2010
10 Mar 2024, 12:42
Vodacom not keeping up their side of contract.
I did upgrade my Vodacom fiber speed to 80/20 in August 2023, after I did get a good deal from a other ISP also on Frog, So Vodacom said They would give it to me also at R750.00 per month. But every month I have to phone them as they are changing me a very higher amount of R750.00. Last month Warren Heneke from finance said it will be now fixed, but no it is not, again R401.00 extra this month. What must I still do do get this fixed, I want to cancel my contract.
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Replies (1)Vodacom's replyOfficial
10 Mar 2024, 15:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply10 Mar 2024, 15:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
