WB
Wayne B

1 reviews | Active since Aug 2011

25 Nov 2019, 17:55

Vodacom not keeping tonthe contract

I have been talking to Vodacom now for about 3 weeks regarding a problem I have on 2 of my contracts. I upgraded the 2 contracts to 2 Gigabytes each per month in July. Since July I've only been getting 600 megabytes on each phone while paying for 2 gig. This was confirmed as a mistake by Vodacom and I was promised that it would be sorted out. It is now 3 weeks and a couple of phone calls to their costomer service center later and it is still not sorted out. I want the 10 gigabytes that I paid for on each phone to be allocated to the relevant numbers or those contracts cancelled with immediate effect because they did not hold up their part of the contract.

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Replies (2)
Vodacom
Vodacom's reply26 Nov 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom
Vodacom's reply17 Dec 2019, 10:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team