1 reviews | Active since Jan 2018
vodacom not keeping to their promise as sent out via sms
early December I was contacted by the Vodacom Business Sales team, saying that they had viewed my recent usage and wanted to offer the Red Classic Plus unlimmited SMS 1200 min and 4 gb data per month @ R1299 and I recieved the SMS to confirm Then late December I was contacted again and offered the Red Buisiness Plus @ R1399 which I accepted and was confirmed with an SMS which offered - unlimmited SMS unlimmited min and 4 gb data per month @ R1399 It was made clear that this did not include a device, but that I could still continue with my upgrade on the device in January When I called at Vodaco Cape Gate I was told that they couldnt honour the SMS ans that I would have to deal with Vodacom Corperate - I sent and email to explain my complaint - I recieved an email back from a Fhulu saying that on 01/01/18 my package was upgraded to the Red Business Plus with unlimmited SMS 1200 min and 4 gb data per month @ R1399 I responded asking why the SMS confirmation recieved read unllimmited mins Again I recieved an email from Fhulu with the same response as the previous email??? Surely false advertising / selling if they cant honour the SMS ???? I have now asked for management to respond - let wait and see ??
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
