VODACOM - NOT KEEPING THEIR PROMISE WHEN IT COMES TO THE SERVICE THEY SUPPLY

VODACOM - 2 phones - one cash and one on contract - give or take about 21/2 to 3 years ago - when i bought the phone and took the other on contract i also immediately took out insurance on both phones that i am still paying - my one phone got ****** out of my office about 3 weeks ago along with my panic button - i went to the SAPD and made a case and then i went to Vodacom to put in a claim - i was told because: i do not remember when last i bought airtime/data i do not have the IM (i Think) number i do not have the boxes for the phones - i moved three times and who keeps a box for a phone that long

VODACOM CANNOT ASSIST ME

I buy one phone and take one on contract - i pay my insurance every month without fail, now my phone gets ******, and please it is not even an expensive phone - Vodacom cannot assist me - but i am good enough to give them money every month for INSURANCE PURPOSES which they go out of their way not to honor with the one excuse after the other.

It was my contract phone that was ******, they have all the details on their records, i was asked so many security questions, why not ask me some of the questions they asked me then.

HOW CAN I REMAIN WITH A COMPANY THAT DOES NOT MEET THEIR OBLIGATIONS AS A SUPPLIER THAT OFFERS A SERVICE BUT DOES NOT HONOR THAT SERVICE EVEN THOUGH IF HAS BEEN PAID FOR?

HOW CAN I RECOMMEND THIS COMPANY TO FRIENDS AND FAMILY WHEN THEY ARE NOT TRUST WORTHY?

I CAN NOW UNDERSTAND HOW THESE COMPANIES MAKE THEIR MONEY, IN A DISHONEST WAY AND EMPTY PROMISES

Kind Regards