JH
Jo H
1 reviews | Active since Jul 2011
03 May 2019, 06:40
Vodacom not keeping promise.
Why does vodacom send me an sms saying congrats, I qualify for a top-up package, I then contact them, they go through the whole process, and say that my package will be active in 24 hours. A week later, when I phone they say sorry, you don't qualify?
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Vodacom's replyOfficial
03 May 2019, 07:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 May 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team