Vodacom not issuing a voucher paid for

I purchased a BP voucher for R800 yesterday morning but to date I have not received it.

I tried to contact the customer service yesterday while I was at the petrol station, but they referred me to the Tobi Bot. I tried to communicate with the bot but he doesn't have options to assist me and doesn't understand what needs to be done.

I also tried to email the customer care but they also referred me to the Bot.

That doesn't help much having a customer care if you refer clients to the Bot and then the Bot can't assist.

The Bot can't help me get my R800 back.